You should say:
What did you complain about?
Who have you complained to?
When did it happen?
What was the result, and why were you satisfied with it?
We've all had times when we've been forced to show our displeasure with the product or service that we've gotten. I recently found myself in such a situation, and I made the decision to do something about it by complaining to the business.
What did you complain about:
Here, I would like to talk about a mobile phone about which I complained and finally got a good result from the company.
I recently had a problem with a product I bought from an authorized online seller. It was a premium phone that was advertised as having the newest features.
Unfortunately, the product's specifications were not as advertised when I received it, and it wasn't the phone I expected.
Who have you complained to:
I got in touch with the online retailer's customer support department to get the problem fixed. I explained the situation's explanation and requested a solution.
The customer support staff was really helpful and took the time to hear out my concerns before coming up with a solution.
When did it happen:
Shortly after getting the product, I filed a complaint. In order to find a satisfying solution, I wanted to make sure the problem was addressed as quickly as possible.
After receiving my concern, the customer service team reacted immediately and prepared a remedy within a few days.
What was the result, and why were you satisfied with it:
The customer support representatives apologized for the inconvenience and offered me a complete refund for the product.
I was happy with the conclusion because it allowed me to keep the product I wasn't happy with. Additionally, the customer service staff was really kind and provided extra assistance whenever I needed it.
I was satisfied with the resolution of my complaint overall. The customer service personnel were friendly and successfully handled my problem.
So, all in all, that was a thing about which I complained, and in the end I got a good result.
Follow-up Questions
Here are some examples of follow-up questions that the examiner can ask you during your speaking part 3 related to the cue card: "Talk about a thing you complained about (but finally got a good result)."
1. When do people usually complain?
People typically raise their complaints when they have experienced an inconvenience or discomfort. When someone has tricked or fooled them, that is another key reason why people complain. There are a lot of people who might complain unfairly because they have a complaining attitude.
2. Can complaining help solve problems?
Yes, there are many situations where complaining is beneficial in resolving issues. For instance, contacting customer service or assistance after a product, appliance, or device breaks down or malfunctions can help resolve the issue. When someone gets deceived or scammed, it is quite likely that they will receive justice if they report it to the authorities.
3. What other measures should you take to solve problems rather than complain?
There are instances when complaining is not the best course of action. For instance, people themselves breaking traffic laws is a major cause of traffic issues in many cities. However, talking about it won't make it go away; instead, individual actions and initiatives can assist in resolving such problems.
4. What kind of people complain?
People who are aware of their rights and liberties often complain when they don't get what they've been promised or deserve. However, some people might complain for no good or convincing reason. These individuals are frequently uninformed and unwilling to accept responsibility for their acts.
5. Do you usually get angry?
No, I don't get angry very often. But there are times when I get irritated, as when I see someone speaking or doing something unacceptable. I get upset when I read or watch the news about crimes, corruption, terrorist attacks, and the deaths of innocent people.
6. Do you think customers’ complaints will improve products or services?
Definitely, yes. Nowadays, every business is aware that the consumer is king. If someone complains, they take it seriously and work to make things better. They can only keep their consumers if they improve.
7. Is it necessary for companies to set up customer service?
Customer service is undoubtedly something that businesses must implement. They must pay attention to their clients. Both positive and negative reviews are valuable for every business.
OR
Most definitely. After the product is sold, the company still has work to do, including after-sales services. If there is a problem with the handling, manufacture, or operation, then the repair and replacement work should be done quickly. Customer service is therefore required.
8. Are there any disadvantages to setting up customer service?
Yes, sometimes a competing company may abuse and post negative remarks in order to damage the company's reputation.
OR
No, setting up customer service doesn't have any drawbacks; in fact, by making customers happy, it increases the brand's value.
9. Would you buy things in shops where you have made complaints before?
I would return if my complaint had been handled satisfactorily. This shows their concern for their clients.
10. What products or services do people in your country like to complain about?
People complain about anything and everything that falls below their expectations. If someone spends a lot of money on a product or service and doesn't get what they expected, they may be upset.
OR
Online services that frequently go down due to the internet or delivery are what most people complain about. The most frequently complained-about services are food applications, shopping platforms, and group car polling.
11. Do you think it is better to complain by talking or in writing?
A written complaint, in my view, is typically better because it preserves evidence of the actions taken to address the situation. If the problem is not fixed, it may be presented as evidence in court.
12. Who is more likely to complain, young people or old people?
In my opinion, young people tend to complain more often because they are impatient and have very high expectations. Older people understand how things have changed over time and accept the present conditions despite their drawbacks because they are generally better than the past.
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